Welcome to the BU eTourism Lab

eTourism @WTM2016 London

eTourism: Disrupting innovations create opportunities and challenges the tourism and hospitality industry

Disrupting innovations generate significant market structure changes, modifying the operating practices, industry structure and dominant logic. This structural change is affecting the organizational networks and the services tourism players are supposed to use to perform well in markets. Both opportunities and challenges emerge for the whole tourism and hospitality industry.

Relationships between players change as their respective roles change; this is driven by e-commerce / e-business and disruptive innovation. For instance hotels, thanks to e-business technological platforms, can now use algorithms to set yield and revenue management strategies, monitor competition in real time and allow consumers to use mobile devices to access several services. In the tourism industry, many innovations have been initiated from companies in the information technology sector. Generally, Information technology is revolutionizing products, services and markets.

7 Nov 2016, 10:30 – 12:15 London, WTM 2016

WTM Inspire Theatre – EU475

WTM2016 BU etourism Lab Buhalis ifitt logo c Bournemouth_University_logo.svg

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The World Tourism Day

wtd-buThe World Tourism Day aims to raise awareness on the role of tourism within the international community and to demonstrate how it affects social, cultural, political and economic values worldwide. Since 1980, the United Nations World Tourism Organization has celebrated World Tourism Day on September 27. Bournemouth University’s Department of Tourism and Hospitality will celebrate United Nations World Tourism Day (WTD) on Tuesday 27th September in an event that highlights research and best practice in making tourism more accessible. Tourism for All – Promoting Universal Accessibility’ is the theme of WTD 2016. In keeping with this, the University is bringing together the Family Holiday Association (FHA), National Coastal Tourism Academy (NCTA) and Bournemouth Tourism along with our students. Continue reading

New Paper: Smart tourism destinations: ecosystems for tourism destination competitiveness

Smart City paperSmart tourism destinations: ecosystems for tourism destination competitiveness

Kim Boes , Dimitrios Buhalis , Alessandro Inversini (pp. 108 – 124)

International Journal of Tourism Cities
ISSN: 2056-5607
Volume 2 Issue 2 Continue reading

eTourism: harnessing technology to increase competitiveness


09:00 -13:00 Tuesday 28th June,
Kimmeridge House, Bournemouth University, Talbot Campus Bournemouth, BH12 5BB

The Internet of Things, Big Data, wearable technology and augmented reality are just a handful of the technological innovations driving change in our business and personal lives. To stay competitive, the tourism industry needs to understand, respond to and harness these opportunities. Research from Bournemouth University into Smart Tourism Destinations can help organisations to take advantage of new developments and strengthen both their strategies and competitiveness.

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Smart Bournemouth – Smartness, Sensors, Internet of Things and Tourism experiences

Smart destinations: Developing Smart – A case study

Tuesday 14 June 2016
1100-1400 TAG02 
Talbot Campus
Guest Speaker Lee Mallon
The event is organised by Bournemouth University eTourism Lab
Join to discuss Smart Bournemouth – Smartness, Sensors, Internet of Things and Tourism experiences

Video update: eTourism and Smart Tourism videos by BU eTL

Bournemouth_University_logo.svgWatch the most significant workshops, presentations and interviews in eTourism and Smart Tourism produced by Bournemouth University eTourism Lab members



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Expedia @Bournemouth University Lecture and Recruitment Round


Expedia @Bournemouth University Lecture and Recruitment Round –
Wednesday 20th April 2016 Lees Lecture Theatre

Bournemouth University Department of Tourism and Hospitality welcomes Expedia and look forward to great collaboration


13:00-14:00 Online Travel Market and Revenue Management – trends, opportunities, challenges, ways forward
Public lecture by Elena Quijano Expedia Area Manager

1400-15:00 EXPEDIA company presentation

1500-1600 D234 Networking with Expedia

1600-1700 D234 Interviews for placements and graduate jobs

1700 Debriefing – taking the collaboration forward and farewell


EPSRC Balance Network Event: “Going off the Grid” Can employees really switch off during travel?

EPSRC Balance Network Event: Digital Work Life Balance:

“Going off the Grid” Can employees really switch off during travel?


9th March 2016, DepTH, Bournemouth University

Digital work life balance Going off the grid











Do we ever switch off our phones? Are we constantly checking emails while we are on holiday? Do we pay more attention to our online social networks that our current surroundings? Should we take a rest from 24/7 connection?

These were just some of the questions that were raised and debated during a recent half-day seminar exploring the implications of technology on our work-life balance.

Organised by Dr. Barbara Neuhofer and Professor Adele Ladkin from the Department of Tourism and Hospitality, the seminar was funded by the EPSRC’s ‘Balance Network’, a network of researchers interested in understanding and exploring work-life balance in the digital age. The event specifically sought to understand how technology affects our ability to take a rest from work, and how we might better understand the implications of the 24/7 culture for both individuals and organisations. Continue reading

Digital work-life-balance: ‘Going off the grid’

EPSRC Balance Network
Digital work-life-balance:

‘Going off the grid’: Can employees really switch off during travel?

9th of March 2016, 12.00-17.00 at Bournemouth University

Event lifestream

Technologies have had a massive impact on society and transformed how we work, live and experience travel. Social and mobile technologies have particularly enabled people to connect on an unprecedented scale, with any device, anywhere and at any time. While technologies enhance our professional and private lives in numerous ways, there is increasing evidence that people are no longer ‘switching off’. Leisure travel, grounded in the motivation of escapism and the reversal of everyday life, has traditionally had the purpose to switch off, refresh and restore body and mind. What happens however if ‘going off the grid’ is no longer an option in our hyper-connected and work-centred lifestyles? Continue reading