New Paper: Smart tourism destinations: ecosystems for tourism destination competitiveness

Smart City paperSmart tourism destinations: ecosystems for tourism destination competitiveness

Kim Boes , Dimitrios Buhalis , Alessandro Inversini (pp. 108 – 124)

International Journal of Tourism Cities
ISSN: 2056-5607
Volume 2 Issue 2 Continue reading

Video update: eTourism and Smart Tourism videos by BU eTL

Bournemouth_University_logo.svgWatch the most significant workshops, presentations and interviews in eTourism and Smart Tourism produced by Bournemouth University eTourism Lab members



– See more at:

EPSRC Balance Network Event: “Going off the Grid” Can employees really switch off during travel?

EPSRC Balance Network Event: Digital Work Life Balance:

“Going off the Grid” Can employees really switch off during travel?


9th March 2016, DepTH, Bournemouth University

Digital work life balance Going off the grid











Do we ever switch off our phones? Are we constantly checking emails while we are on holiday? Do we pay more attention to our online social networks that our current surroundings? Should we take a rest from 24/7 connection?

These were just some of the questions that were raised and debated during a recent half-day seminar exploring the implications of technology on our work-life balance.

Organised by Dr. Barbara Neuhofer and Professor Adele Ladkin from the Department of Tourism and Hospitality, the seminar was funded by the EPSRC’s ‘Balance Network’, a network of researchers interested in understanding and exploring work-life balance in the digital age. The event specifically sought to understand how technology affects our ability to take a rest from work, and how we might better understand the implications of the 24/7 culture for both individuals and organisations. Continue reading

Congratulations to John Fotis for receiving PhD thesis excellence award @ENTER2016!

John Fotis Enter16

Dr John Fotis have been awared the Excellence award by IFITT for his PhD thesis on “The use of social media on consumer behaviour” at ENTER2016!


John Fotis  made his doctoral research on “The use of social media and its impacts on consumer behaviour: The context of holiday travel”. During the last years, social media enjoy a phenomenal success in terms of adoption and usage levels. They cause paradigm shifts on how people connect and communicate with each other, on how they express and share ideas, and even on how they engage with products, brands, and organizations. Moreover, social media became significant networks of consumer knowledge.

In travel and tourism, the impacts of social media have already been described as tremendous, primarily due to the experiential nature of tourism products, and especially of holiday trips: purchases are considered risky and therefore decision making processes are information intensive. An adequate number of studies attempt to reveal the role and impact of social media on aspects of consumer behaviour during the travel process that is before, during, and after the trip. However, almost all employ a micro approach, focusing either on a specific type of social medium (e.g. consumer review and rating websites), or on a specific application (e.g. TripAdvisor), or on a specific stage of the decision making process (e.g. information search), or on a specific stage of the travel process (e.g. before travel). Despite the advantages of such micro approaches, still the overall picture on how consumers use social media and their impact as a whole, during all phases of the travel process and throughout all stages of the decision making process remains unclear

– See more about John PhD at:


Two upcomming events by BU eTourism Lab @WTM London 2015!!!

Meet BUeTourismLab at WTM2015
Monday, 2 November, 12:15 at the Global Stage
Free tickets:
#BUeTourismLab and #IFITT event
Tuesday, 3 November 15:30 at South Gallery 13&14
Free tickets:

Chaired by Professor Dimitrios Buhalis

Please, remember that you need to register both for WTM2015 and the event to get access.
Registration for WTM2015:

Call for prospective PhD students and Master dissertations and research collaborations

milanProfessor Dimitrios Buhalis and eTourism Lab invite PhD and Master level Student, researchers and organisation for future collaboration. Bournemouth University eTourism Lab has bees working on several projects and currently is looking for prospective partners and funding in order to expand the research.

Please, see the list of the research topics Prof. Buhalis and eTourism Lab are currently interested in

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Smart Tourism Workshop VIDEO

VIDEO from the Smart Tourism workshop is available now at Youtube:

KEYNOTE: Cedric Chambaz (Microsoft) intelligent platforms and shifting search paradigms:
Smart Tourism – THEORETICAL CONCEPTS cutting edge developments and global best practice:
KEYNOTE: Antonio Lopez De Avila (SEGITTUR): Smart tourism destinations-Making Spain smart:
Smart Tourism – PRACTICE IMPLICATIONS for tourism destinations and Bournemouth:

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Gamification in Tourism book


How to design memorable experiences in tourism by linking Gamification to Experience Design is the focus of the new Gamification in Tourism book. For combining these concepts, Paul Bulencea and Roman Egger conceptualized the Memorable Experience Design (MED) framework drawing on a wide body of literature from design thinking, motivation theories, game design and positive psychology.

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Bournemouth University eTourism Lab, Bournemouth Tourism and IFITT invite you to the Smart Tourism workshop at Festival of Learning Bournemouth University


14 July 2015

Lees Lecture Theatre
Bournemouth University School of Tourism

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