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ESRC event Safeguarding Vulnerable Adults from Financial Scamming


Date: Wednesday 9th November 2016 10 – 3pm
Location: EB306, Executive Business Centre, Bournemouth University, Holdenhurst Road

The National Centre for Post-qualifying Social Work is pleased announce that it will be hosting a FREE event on safeguarding vulnerable adults from financial scamming as part of the ESRC Festival of Social Science.

Financial scamming and mass marketing fraud (MMF) are growing aspects of financial crime, and those working to protect vulnerable adults needs to develop increased awareness and understanding of the challenges it poses. The Office of Fair Trading estimates that UK consumers lose about £3.5 billion to scams each year. These threats take on many forms, including doorstep scams, phone scams, postal scams and increasingly scams via the internet.
This ESRC Festival of Social Science event will showcase recent research and best practice responses dealing with the threat posed by financial scams. This event will bring together staff from key agencies and the public to explore research and best practice to tackle this issue.


Dr Lee-Ann Fenge – Deputy Director and Dr Sally Lee – National Centre for Post Qualifying Social Work and Professional Practice: Protecting yourself from Financial Scams

BU Cyber Security Unit – Ransomware: a presentation from the Cyber Security Unit

Trading Standards fighting back against scams

Jackie White – Social Worker Dorset County Council: A social worker’s perspective

Dr Sally Lee – The new landscape of safeguarding adults and financial scamming


After lunch there will be an opportunity to work with others to explore new ways of working together to tackle financial scams and to explore and the ways in which agencies can develop strategies to support vulnerable adults who are at risk or are victims of financial scams.

Staff from the National Centre for Post-qualifying Social Work will also showcase the recently updated National Safeguarding Framework for Adults

Places are limited and can be booked by CLICKING HERE

CLICK HERE to see the flyer, feel free to print it out and share with your colleagues.

For further information on the event please contact

Dr Lee-Ann Fenge – Deputy Director NCPQSW


Office of Fair Trading (2009) The psychology of Scams, Office of Fair Trading: London 


Lessons from Southern Health – leadership to support a culture of voice across complex integrated systems


Dr Lee-Ann Fenge

Over the past few years there have been a number of reports which have highlighted concerns about failures of care and patient safety within a range of NHS settings raising serious concerns about the leadership of such organisations. Most recently The Care Quality Commission has identified “serious concerns” about the safety of mental health and learning disability patients at Southern Health NHS Trust. The concerns highlight the failures of leaders to deliver, monitor, assure, and safeguard a culture of safety, quality, and compassionate care and services.

This inspection took place following the publication of an independent review (the Mazars report  that described a number of concerns about the way the Trust reported and investigated deaths, particularly of people using its mental health and learning disabilities services, and a lack of leadership, concerning the reporting and investigation of unexpected deaths of mental health and learning disability service users.

So what leadership challenges are there in turning this situation around? Undoubtedly there have already been improvements in the care offered within the Trust, and the commitment of staff to provide high quality care is beyond doubt. However, the problems result from on-going senior leadership failures within the organisation. Leadership is the most influential factor in shaping organisational culture (Faculty for Medical Leadership and Management, 2015), and is essential to ensure high quality, safe and compassionate healthcare. A key failing identified in Southern Healthcare concerns a lack of robust governance arrangements to investigate incidents, resulting in a lost opportunity to learn from these incidents.

This highlights the importance of senior leadership in establishing and maintaining a culture which is open, responsive and able to learn. Such a culture includes a climate in which communication is valued as a two process which values critical upward communication. This requires a culture of ‘voice’ in which concerns raised by patients, carers and staff are listened to and responded to appropriately. This was sadly lacking at Southern Health and action was not taken to address known risks to the safety of patients, including a lack of response to previous concerns highlighted by the CQC in January 2014, October 2014 and August 2015.

The Trust also failed to respond appropriately to staff concerns about their abilities to discharge certain roles and duties. This perhaps illustrates the failure of senior managers to create a culture of ‘psychological safety’ for staff in which to identify, respond and learn from these problems. Psychological safety has been shown to be a crucial element in organizational efforts to detect and prevent problems (Edmondson et al. 2016). A culture which provides psychological safety for staff embraces ‘challenge’ as a pivotal learning mechanism, and this is supported by the work of McSherry and Pearce (2016) who suggest that safe, quality care requires leaders who can challenge and be challenged.

It is important to learn from the failings of Southern Health. Increasingly NHS leaders need to be able to respond to growing complexity across integrated systems of care. They need the ability to support a system of communication which values the ‘voice’ of all stakeholders to create innovative solutions to 21st century challenges. This requires system leadership that works in partnership across organisations ‘to construct the services that are needed’ (HSJ, 2015:4). It also requires a commitment to create a shared vision of care which values the voice and presence of patients, carers and staff as key stakeholders.


McSherry, R.and Pearce, P. (2016) ‘What are the effective ways to translate clinical leadership into healthcare quality improvement?’ Journal of Healthcare Leadership; 2016 (8): 11-17

Happy World Social Work Day!

This year the theme of World Social Work Day is ‘Promoting the Dignity and Worth of Peoples’

This relates to the second pillar of the Global Agenda for Social Work and Social Development which was launched in 2012. Each of the five Global Agenda themes runs for
two years and 2016 is the second year for Promoting the Dignity and Worth of Peoples.

WSWDThe theme is particularly poignant this year as we have witnessed unprecedented levels of mass migration around the world, levels of which we have not experienced since the Second World War. Images of desperate families risking their lives in an attempt to flee conflict and persecution are reported daily in the media. Many are traumatised by their experiences and face uncertain futures. In this context of human suffering it is essential to uphold the commitment to value every human life and embrace shared human experience, and social work is ideally placed to champion this approach.

Social work as a profession is underpinned by a commitment to human rights, and the current president of the International Federation of Social Work, Ruth Stark, has suggested that “Social work is a human rights discipline. It’s not just an element of it- it is the core principle.” 

Such a stance requires social workers to respect the inherent dignity and worth of every IMG_7386person, and this includes respect for human rights as expressed in the United Nations Universal Declaration of Human Rights. Such an approach is underpinned by five core notions of human rights: human dignity; non-discrimination; civil and political rights; economic, social and cultural rights; and solidarity rights (Wronka, 2007).

It has been argued that social work has often blurred the line between a focus on human needs and human rights (Healy, 2008), however there is an opportunity for social work to grasp a central role in upholding the rights of all peoples across the world. If this opportunity is taken ‘ human rights provide the profession with a clear direction for a presence at the international level, while also bridging local and national issues with global concerns’ (Healy 2008:745).

World Social Work Day provides an opportunity for the global community of social work to come together through cross-national dialogue, to promote a human rights approach which is rooted in social action as a means to uphold the dignity and worth of all peoples across the global world. We therefore should not just ‘talk the talk’ about upholding the dignity and rights of all, but more importantly ‘walk the walk’ by implementing these principles into action in everyday practice.


Healy, L.M. (2008) Exploring the history of social work as a human rights profession, International Social Work, 51, 735-748.

Wronka, J. (2007) Human Rights and Social Justice: Social Action and Service for the Helping and Health Professions, Thousand Oaks, CA, Sage.

Guide to develop understanding of financial scamming launched at recent Parliamentary event

A recent awareness raising event at the House of Commons, hosted by Conor Burns MP, discussed the problem of financial scamming and mass marketing fraud in the UK and highlighted the work being undertaken by the NCPQSW at Bournemouth University.

The event included an address from Bournemouth University’s Professor Keith Brown, and explored some of the work of the NCPQSW around financial scam prevention and at risk groups. Bournemouth University, in partnership with the Chartered Trading Standards Institute, National Trading Standards Scams Team, North Yorkshire Trading Standards, and City of London Trading Standards, has created a Financial Scamming Guide to offer advice and guidance on what to watch for and how to avoid falling foul of scamming techniques and schemes.

This guide includes a campaign to raise awareness of the risks of financial scamming, as well as calling for a more integrated approach to tackling the issues from the financial sectors. In particular the campaign asks that …..

  1. All agencies, especially financial institutions, should:
  • Recognise that consumers/clients with dementia are by definition more at risk of chair
    being scammed. Therefore measures to protect this population group are required
    as part of a ‘duty to care, and those with a diagnosis of dementia have by definition a cognitive impairment which means that their potential ‘unwise decision’ is a result of their cognitive state rather than simply an unwise decision.
  1. All organisations that hold personal data should:
  • Only share or pass on personal details to other organisations via a clear ‘opt in’ as opposed to an ‘opt out’ process. Data should only be allowed for a maximum of 12 months before permission needs to be sought again.
  • Recognise that the normal default position should be that charities do not share, pass on or sell personal details to help prevent ‘Suckers Lists’. The exception being to report a safeguarding concern to statutory agencies where there is a suspicion that the person(s) is/are at risk of harm or scamming and this information should be used in accordance to The Care Act (2014).
  1. Citizens who feel at risk of financial scamming should be able to:
  • Formally notify their bank/building society stating that they feel at risk, requesting that all transactions above a defined threshold (say £1,000) have a 24 hour delay before being processed.
  • At the start of the 24 hour delay period, an email/text alert is automatically sent to the customer’s nominated representative (relative/friend) stating that the customer is attempting to make a large transaction. This will give the opportunity for the proposed transaction to be challenged with a view to potentially stop it leaving consumers account.

To find out more about the work of the NCPQSW in relation to financial scamming, please CLICK HERE.


The importance of leadership strategy in Children’s Services

By Lee-Ann Fenge, Deputy Director National Centre for Post-Qualifying Social Work

It is difficult to under-estimate the importance of effective leadership and leadership style within children’s services. Children’s services represent complex areas of practice including child protection and looked after children, and services are being delivered against a backdrop of increasing fiscal restraint and budget cuts. The recruitment and retention of a skilled workforce is anchildcare-page on-going challenge and as a result leaders need to be able to effectively deliver innovative responses to provide services which achieve better outcomes for children and their families.

Ofsted (the Office for Standards in Education, Children’s Services and Skills) inspect and regulate services that care for children and young people, but worryingly recent inspection figures revealed there were more “inadequate” than “good” children’s services in English local authorities. This is worrying for both local authorities and those receiving support from them.

Staff from the National Centre of Post-Qualifying Social Work at Bournemouth University, have been working in partnership with one local authority to develop a robust approach to leadership in order to enhance service delivery in children’s services. Cheshire West and Chester have committed to deliver an Aspiring Team Leader programme and an Aspiring Practice Lead programme as part of a sustainable workforce development approach. Kate Howe, from the NCPQSW, has worked with them to deliver a bespoke Masters level Leadership unit, providing added depth to the programme.

This commitment to workforce development and leadership has proved very positive for Cheshire West and Chester who were recently awarded ‘good’ in their Ofsted inspection, whilst leadership, management and governance were deemed as ‘outstanding’.

This outstanding leadership has resulted in good-quality services that respond to the needs of children and families quickly and effectively’ (Ofsted, 2016:2).iStock_000016105991Large Young People Discussing Finance

Cheshire West and Chester have embraced a culture of leadership and coaching as a central plank to improve services for children and their families, taking on board recommendations from Ofsted’s report into effective leadership (2015).

Ofsted suggest that it is possible to overcome some of the challenges of contemporary children’s services through innovation and robust succession planning. This includes approaches to workforce development which value ‘growing your own’, and an importance on learning and development alongside protected budgets and caseloads (Ofsted, 2015). Cheshire West and Chester’s approach to leadership appears to acknowledge these key areas and their recent Ofsted Inspection highlighted the importance of their partnership with Bournemouth University.

The authority is active in trying to retain staff through a staff development policy including aspiring senior practice leads and aspiring team managers’ courses, and is currently developing an aspiring senior manager course, all in conjunction with Bournemouth University’ (Ofsted, 2016: 33).

The value added of working alongside a university concerns not only the content of the learning, but also the critical role of assessment of learning. By designing clear assessment strategies based on reflective practice, it is possible to evaluate the effectiveness of learning on staff thinking and practice, and ultimately support a culture of change within the organisation.


Ofsted (2015) Joining the dots… Effective leadership of children’s services, Available from:

Ofsted (2016) Inspection of services for children in need of help and protection, children looked after and care leavers And Review of the effectiveness of the Local Safeguarding Children Board – Cheshire West and Chester


ESRC Festival of Social Science, Financial Scamming Event, 10th November 2015


Safeguarding Vulnerable Adults from Financial Scamming

Date: Tuesday 10th November 2015 9.45 – 3pm
Location: Hamworthy Club Ltd, Magna Rd, Wimborne BH21 3AP

The National Centre for Post-qualifying Social Work is pleased announce that it will be hosting a FREE event on safeguarding vulnerable adults from financial scamming as part of the ESRC Festival of Social Science.

Financial scamming and mass marketing fraud (MMF) are growing aspects of financial crime, and those working to protect vulnerable adults needs to develop increased awareness and understanding of the challenges it poses. The Office of Fair Trading estimates that UK consumers lose about £3.5 billion to scams each year. These threats take on many forms, including doorstep scams, phone scams, postal scams and increasingly scams via the internet.
This ESRC Festival of Social Science event will showcase recent research and best practice responses dealing with the threat posed by financial scams. This event will bring together staff from key agencies and the public to explore research and best practice to tackle this issue.


Louise Baxter – The National Scams Team
‘The National Trading Standards Scam Team – What is being done to identify, protect and prevent future harm to victims of mass marketing fraud’

Sean Oliver – Croydon Council and Trish Burls Trading Standards
‘Safeguarding Social Work and Trading Standards, Joint Working: Research and Experiences from Croydon Council’

Rebecca Rogers – BU Cyber Security Unit
‘Protecting the vulnerable from cyber-crime’

Phil Mawhinney – Policy Officer – Consumer & Community, Age UK
Only the Tip of the Iceberg: Scams and Older People

After lunch there will be an opportunity to work with others to explore new ways of working together to tackle financial scams and to explore and the ways in which agencies can develop strategies to support vulnerable adults who are at risk or are victims of financial scams.

Staff from the National Centre for Post-qualifying Social Work will also showcase the recently updated National Safeguarding Framework for Adults

Places are limited and can be booked by CLICKING HERE

CLICK HERE to see the flyer, feel free to print it out and share with your colleagues.

For further information on the event please contact

Dr Lee-Ann Fenge – Deputy Director NCPQSW


Office of Fair Trading (2009) The psychology of Scams, Office of Fair Trading: London 

The only thing necessary for the triumph of evil is for good men to do nothing

emily Emily Rosenorn-Lanng Research Assistant

FullSizeRender Rebecca Johnson Research Assistant

FullSizeRender[1] Sarah Wincewicz Research Admin Assistant







Financial scamming is costing the UK public approximately £3.5 billion each year. It is a problem which has developed in recent years and has hit the press because of the relationship with charity mugging, or ‘chugging’ (charities coercing people to give money). Although both scamming and ‘chugging’ result in the coercion of money from donors, they differ in approach, perception and legality. Having a charity connection gives ‘chuggers’ a sense of morality, which gives them a sense of legality, allowing them to tug on the heartstrings of consumers and persuade them, sometimes by intimidation, to part with money. Once a donation has been made, and details have been obtained, charities feel they have the right to regularly hound their donors for further contributions, and have recently been discovered to sell their details on to non-charitable organisations.

The Daily Mail’s investigation into the story of former Army Colonel, Mr Rae, highlights the relationship between scamming and ‘chugging’. Charities who acquired Mr Rae’s personal details sold them up to 200 times to other charities and list brokers who then passed them to scammers who deceived £4,000 from him.


To what extent is it a problem?

The following figures, specific to Mr Rae, demonstrate the relationship that ‘chugging’ has with scamming:

The alarming figures demonstrate the impact of this relationship and raise plenty of questions. How valuable is personal information to a charity? Why are charities selling personal information to non-charities? Where are the moral boundaries in this? What part do charities play in the scamming of vulnerable people?

What are we doing about it?

Here at the National Centre for Post Qualifying Social Work and Professional Practice we are working with Trading Standards to tackle scamming and chugging. To do this we are looking into:

  • Early intervention
  • The cost to victims and the knock on effect of being scammed
  • Developing a sophisticated profile for a potential victim, allowing the creation of ethical mailing lists that charities and public bodies could use
  • Reviewing the understanding of the Data Protection Act to make it potentially easier to remove people from databases (mail, telesales and charity approach) for the most vulnerable
  • Developing good practice guides and advice for professionals working in this field and for vulnerable citizens and their families/carers.

We recognise that this will all take time, but there are steps that you can take today. You can help protect the most vulnerable members of society from this sort of exploitation. How? Have that conversation with Mum, Dad, Nan, Grandad, Aunt or an elderly neighbour. Keep an eye out for scam mail and an ear out for scam phone calls. Make them aware they have a choice as to whether to respond or not, or whether to donate or not.

Most of all, make sure they are not lonely. Time and time again, we hear how loneliness is a key factor in chugging and scamming. If we can ensure our friends and family are not so lonely, then we may be able to ensure they are less vulnerable.

Introducing Rebecca Johnson: PQSW Research Assistant

FullSizeRenderI have joined Bournemouth University as a Research Assistant for the National Centre of Post-Qualifying Social Work and Professional Practice. The Centre is very dynamic and has a wide range of interesting projects and professional development programmes to engage with. I am looking forward to becoming involved with research into financial scamming and mass marketing fraud.

I founded my research background with a Human and Physical Geography degree in which I was able to work with NASA’s Environment and Energy team on research into the economic and environmental impact of launching the space shuttle. I have previously worked in both the public and private sectors in public consultation and communication roles. Most recently I worked with Exeter International Airport as an Air Traffic Control Assistant, an intense role which has left me with a personal interest in aircraft; particularly those that are fast and red.

Outside of work I like to travel, principally North America, and keep active with running and dance. I have an interest in World War 2 history and take part in living history events in the UK and in France. After my second week I am enjoying life as a member of the University and am keen to embrace all that it offers.

Professor Colin Prichard’s research makes front page of yesterday’s Times newspaper

Professor Colin Prichard from BU (social work) featured on the front page of The Times yesterday in an article which considers why Dementia is being diagnosed a decade earlier than it was 20 years ago.

A version of the article ‘Dementia victims are getting younger’ can be seen online at The Times

Colin Prichard and Emily Rosenorn-Lanng analysed data from 21 westernised countries, including the UK, between 1989 and 2010. The findings are published in the journal: Surgical Neorology International.


Ethical fundraising : Protecting vulnerable adults from aggressive fundraising techniques

Dr Lee-Ann Fenge

Dr Lee-Ann Fenge

There is growing awareness in the government and media of the importance of recognising and responding to the risks posed by financial abuse of vulnerable older people. My last two blogs have focused on financial scams and mass marketing fraud, but it is now becoming recognised that the charity sector are also employing dubious marketing techniques to elicit money from vulnerable individuals.

The marketing techniques and fundraising methods of charities have come under the spotlight since the death of Olive Cooke, 92, in May. Although her family insist that the numerous approaches she received from charities were not to blame for her death, the fact that she received 267 charity letters in one month alone started alarm bells ringing. Some charities working with emotionally upsetting issues (such as animal cruelty) sometimes employ shocking imagery which has been described as psychoactive advertising (Bennett, 2015). These types of marketing approaches seek to evoke a positive emotional response to fundraising, but can be upsetting for those who receive such material through the post.
As a result of governmental concern about the fundraising methods employed by some charities, changes will be
introduced as amendments to the Charities Bill. This new legislation will tighten rules on how fundraisers approach people who are vulnerable, and how vulnerable adults should be protected from high-pressure marketing tactics.

Some charities have already responded to these concerns by suspending operations with call centres which use
high pressure fundraising techniques.It is interesting to note that although the government is seeking to put a brake on aggressive fundraising techniques, this comes at a time when the remit of the Charity Commission to effectively regulate the sector has been reduced due to budget reductions following the UK Treasury’s Comprehensive Spending Review 2014–15. This has resulted in a reduction in the Commission’s regulatory engagement with charities. As part of the government response to concerns about unethical fundraising tactics, Sir Stuart Etherington, Chief Executive of the National Council for Voluntary Organisations (NCVO), will chair an urgent review of fundraising self-regulation.

It is important that the charity sector develop good practice guidance which embraces the responsibility to safeguard vulnerable groups, and put an end to working with companies which use aggressive fundraising techniques.

The National Centre for Post-Qualifying Social Work at BU is currently working collaboratively with the Chartered Trading Standards Institute (CTSI) to develop good practice guides and advice for professionals working with vulnerable citizens and their families/carers about responding to the risks posed by financial scams. We will be hosting an event as part of the ESRC Festival of Social Science on 10th November to explore with the sector how we develop better responses to safeguarding those most at risk of financial exploitation. Details of how to book onto this event will be posted in the near future.


Bennett, R. (2015) Individual characteristics and the arousal of mixed emotions: consequences for the effectiveness of charity fundraising advertisements, International Journal of Nonprofit and Voluntary Sector Marketing 20: 188–209

Working creatively to explore abuse in young people’s relationships – the CATCAM project

There is increasing awareness of the risks that young people face in terms of abusive personal relationships and intimate partner violence (IPV), and the Home Office has recently widened the definition the government uses to include abuse against those aged 16-17 as well as adults

Intimate partner violence concerns physical violence directed against a partner and often includes sexual violence and psychological abuse (Jewkes, 2002). This is a global issue and increasing concern is now being expressed about IPV in teenage and young people’s relationships (Keenan-Miller et al. 2007). US research suggests that 66 % of college-aged dating students experience at least one incident of IVP (Smith et al. 2003).

CATCAM picThe project which has received Fusion Funding from BU aims to:

  • Develop creative methodologies/animation to explore the nature of abuse in young people’s relationships;
  • Explore how such methods might be used in domestic abuse prevention education

To date we have had two creative workshops which have used a range of materials and motion capture to produce a short piece of animation visualising mood and emotion. Those involved have enjoyed trying newapproaches to express and visualise meaning associated with relationships and abuse. It is great to be a co-learner in this process and to be taken out of my comfort zone as we are encouraged to use ‘visualisation’ techniques in a co-produced piece of work. Here are some examples of some of our visualisation work to date.

For more information on the CATCAM project please contact:

Dr. Lee-Ann Fenge


CLiMB Research Update

CLiMB Research Update

CLiMB is based within The National Centre of Post-Qualifying Social Work at Bournemouth University and operates an independent and expert research team who are able to provide bespoke and tailored programmes of evaluation to meet local and unique requirements.

We provide skilled expertise, ensuring that ethical considerations are discharged correctly; that the tools used will appropriately measure what they need to measure; and that the data analysis, interpretation and presentation is suitable and will withstand scrutiny.

Evaluating impact of any leadership development is integral to the concept of a learning culture, continuously improving the potential of all individuals to make a positive difference in the quality of their interventions with others. Too much leadership development has been about input rather than assessing the impact and learning that takes place. Our approach is about supporting the workforce to adapt and improve their services through sound leadership development.

We evaluate the impact of what we do in the workplace, and this provides evidence for commissioners and purchasers of the value of our contribution to achieving positive change. Our main point of differentiation from other universities and development providers is the way we design, deliver and assess our work drawing on our deep knowledge of ‘what works’. It is not a surprise that our knowledge, experience and excellence in this area has resulted in CLiMB being the first port of call for many organisations’ development and research needs.

Some of our most recent research includes:

The Collaboration for Leadership in Applied Health Research and Care

NIHRWe have been commissioned by CLAHRC (The Collaboration for Leadership in Applied Health Research and Care, part of the National Institute for Health Research) to provide our expertise and support their project team in the East of England. We are assisting in the design and implementation of a fully triangulated impact evaluation of the two GP Mental Health Leadership programmes over the East of England and the Southern Region. Working with our experience and knowledge of the Leadership Framework, we have been able to provide step-by-step consultancy and support to both guide and facilitate the process.

Centre of Workforce Intelligence

CWFI We have been commissioned by the Centre of Workforce Intelligence funded by the Department of Health, to model the future demand of the health and social care workforce over the next 30 years. Professor Keith Brown and Emily Rosenorn-Lanng were invited to participate in the Elicitation workshop facilitated by DoH with a host of Social Care Workforce leaders and specialists to look at the current and future impacts on the workforce and what this may be more care planning in the future. Emily in particular sourced and analysed the national data for the level of demand and availability of the current workforce.

London Borough of Enfield

EnfieldWe were commissioned by the London Borough of Enfield to evaluate their Making Safeguarding Personal Strategy in order for them to apply for Gold Standard status from the Local Government Association. Dr Gary Barrett and Sarah Wincewicz were invited to spend time with the teams at Enfield to explore safeguarding practice. As part of this work we are collaborating with Enfield and other local authorities to create a Safeguarding App, which will allow practitioners to access the most current safeguarding information on a mobile device.

Supporting agencies and practitioners to meet the needs of older LGBT people


Dr. Lee-Ann Fenge

I was interested to read an article in the Guardian yesterday about LGBT older people with dementia and concerns about them being forced back into the closet.

Supporting the ageing LGBT Community

In particular the article raises concerns about how the social care workforce supports the ageing LGBT community, and more specifically the growing numbers of individuals who will require care and support as a result of dementia.

This topic is particularly important given the dignity in care agenda and the core values of respect and compassion which underpin practice with older people. At Bournemouth University we have been undertaking research in this area for over 10 years, working collaboratively with older LGBT people to develop knowledge and understanding of their experiences and needs, and helping to develop tools to support practice development.

What have we done?

We have developed a range of ‘co-produced’ resources, and we are using this opportunity to draw these resources to the attention of those working in this area. These resources include a ‘co-produced’ text book, academic papers, a learning tool in the form of a Method Deck of Cards and the film ‘RUFUS STONE’ whose executive producer Dr Kip Jones works alongside me at Bournemouth University. The film is now available to download free on the attached link.

How have we used our research?

We have used both the Method Deck of Cards and the film RUFUS STONE to raise awareness of the needs of older LGBT for those who provide services to them. RUFUS STONE is based on three years of a Research Council UK funded study of the lives of older lesbians and gay men in south west England and Wales, a part of the national New Dynamics of Ageing Programme of research. Winner of two awards at the prestigious Rhode Island International Film Festival in 2012, the film has gone on to be screened at film festivals, other universities in the UK, USA and Canada and by organisations such as Alzheimer’s Society UK, LGBT groups, and health, social and ageing support networks. Author and Executive Producer of RUFUS STONE, Dr, Kip Jones, has written widely in the academic press and elsewhere on the process of collecting the biographic material 1-Method-Deck1and subsequently his writing the story for the film.

The Method Deck of Cards was developed with funding from the Big Lottery fund and in partnership with a steering group of older LGBT people. Limited copies are still available on request from Dr. Lee-Ann Fenge

We hope that our work and the resources developed as a result of it can go some way to promote the dignity in care agenda for older LGBT people.


Other Useful Resources

Fannin, A., Hicks, T., Fenge, L., and Lavin, N. 2008 Social Work Practice with Older Lesbians and Gay Men, Learning Matters

Fenge, L. (2013) Developing understanding of same sex partner bereavement for older lesbian and gay people: implications for social work practice, Journal of Gerontological Social Work, online access DOI: 10.1080/01634372.2013.825360

Jones, K., Fenge, L., Read, R. and Cash, M. (2013) Collecting Older Lesbians’ and Gay Men’s Stories of Rural Life in South West England and Wales: “We Were Obviously Gay Girls … (So) He Removed His Cow From Our Field”, FQS Forum: Qualitative Social Research Sozialforschung, Volume 14, No. 2, Art. 7

Jones K. and Fenge, L. 2013 ‘Involving older gay men in research: the lure of group experience’ In B. Pini and B. Pease (Eds.) Men, Masculinities and Methodologies, New York and London Palgrave.

Fenge, L. and Hicks, C. (2011) Hidden lives: the importance of recognizing the needs and experiences of older lesbians and gay men within healthcare practice, Diversity in Health and Care, 8, 147-154

Fenge, L. and Jones, K. (2011) Gay and Pleasant Land? Exploring sexuality, ageing and rurality in a multi-method performative project, British Journal of Social Work, Advanced Access May 4th 2011, doi:10.1093/bjsw/bcr058

Fenge, L., Jones, K., and Read, R. (2010) ‘Connecting participatory methods in a study of older lesbian and gay citizens in rural areas’ International Journal of Qualitative Methods9(4), 320-333

Fenge, L. (2010). Striving towards Inclusive Research: An Example of Participatory Action Research with Older Lesbians and Gay Men, British Journal of Social Work, 40, 878-894

Fenge, L., Fannin, A., Hicks, T., Armstrong, A., & Taylor, V. (2009). Lifting the Lid on sexuality and ageing: the voices of volunteer researchers, Qualitative Social Work: Research Practice,8,4, 509-524

Fenge, L. & Fannin, A. (2009) Sexuality and Bereavement: Implications for Practice with Older Lesbians and Gay Men, Practice, 21, 1, 35-46