There are changes to the service delivering the Bristol Online Survey (BOS) Tool as the service is transferring from Bristol University to Jisc. The transfer of the BOS service from the University of Bristol to Jisc is scheduled to take place during the week commencing October 2, 2017.
To enable the transfer of its database, BOS will be offline from the morning of Tuesday October 3, for a period of up to 48 hours. During this time users will not be able to access BOS and all surveys will be offline.
From Thursday October 5, the service will be supported by Jisc.
Please note that the support email address and telephone number will change after the transfer. These will be advertised on the BOS website.
Users will be able to log in with the same usernames and passwords after the transfer, and should not notice any significant changes. All surveys and survey data will be transferred, and any surveys that were open prior to the transfer will be accessible to participants as soon as the service is restored.
A notification will be placed on all user Dashboards two weeks prior to the transfer to inform them of the upcoming downtime and transfer to Jisc, but please also make every effort to notify your account’s users.
If you have any questions please contact the support team at firstname.lastname@example.org or call on 0117 394 1783.