BU’s Dr Camila Devis-Rozental, principal academic in socio-emotional intelligence and service excellence and Susanne Clarke, head of service excellence, have shared a new publication exploring the attitudes and expectations of HE staff about their role in induction activities.
Published in the open access Journal of Learning Development in Higher Education, the paper sought the views of 58 participants; academic and professional members of staff in a HE institution. It found that, although most participants understood their role within induction, some did not and this could be detrimental to the student experience.
Findings also suggest that there needs to be better communication between teams, effective training and support for all staff to understand their role within this transition. There is a need for a more unifying understanding that every member of the university, regardless of their role, is an active and important participant during the induction period.
Shared on behalf of Dr Camila Devis-Rozental.