Tagged / Service Excellence

Service Excellence Conference

In the current virtual world where we are trying to get used to of this ‘new normal’ life, it was encouraging to attend the virtual ‘Service Excellence Conference’ with award-winning public speaker, Nigel Risner, thanks to Susanne Clarke and Camila Devis-Rozentel for organising this. The conference was well attended and it was great to see colleagues from across the University on this platform. Apart from understanding your team members via a zoo analogy, it was interesting to hear Nigel’s take on ‘becoming a champion’ (if you are not one already). I can see its relevance to my role as an educator and a Programme Leader to make a positive impact. Following is my brief take away from the day which you may also find useful:

Character: Knowing who you are and what do you stand for, ultimately will help to be authentic.

Heart is the key. It is utmost important to be a good listener in order to help/advice/support others.

Attitude: Positive attitude goes a long way.

Mission: We are phenomenal people, teaching phenomenal people to produce phenomenal results.

Perseverance: Consistency is the key.

Integrity: Honesty is the best policy.

Organisation skills: Team work is the dream work.

Nerve: I will try again tomorrow.

Have a good weekend 🙂