Tagged / human-robot

Professor Dimitrios Buhalis has recently published a new service robots research paper based on a global survey in the hospitality industry

BU Challenges

Professor Dimitrios Buhalis has recently published a new service robots research paper based on a global survey in the hospitality industry

Pizam, A., Ozturk, A.B., Hacikara, A., Zhang, T., Balderas-Cejudo, A., Buhalis, D., Fuchs, G., Hara, T., Vieira de Souza Meira, J., García Revilla, R., Sethi, D., Shen, Y. and State, O. (2024),

The role of perceived risk and information security on customers’ acceptance of service robots in the hotel industry, International Journal of Hospitality Management, Vol.117, 103641 https://doi.org/10.1016/j.ijhm.2023.103641

Highlights

•Perceived risk negatively and information security positively impacted intention to use service ts.

•Self-efficacy negatively influenced perceived risk, and positively influenced perceived information security.

•Innovativeness and facilitating conditions were positively associated with information security.

 

ABSTRACT This study proposed and tested a theoretical framework that investigated the influences of perceived risk and information security on hotel customers’ intention to use service ts. In addition, the impacts of self-efficacy, innovativeness, and facilitating conditions on perceived risk and information security were examined. Structural equation modeling (SEM) was used to test the proposed model by utilizing data collected from eleven countries including the United States, United Kingdom, Turkey, Spain, Romania, Japan, Israel, India, Greece, Canada, and Brazil. The study results demonstrated that perceived risk had a negative impact on customers’ intention to use services ts while information security had a positive impact. In addition, the study results indicated that self-efficacy negatively influenced perceived risk, and positively influenced perceived information security; and innovativeness and facilitating conditions positively influenced information security. The study findings offer several important contributions to the hospitality tics technology adoption literature and present valuable implications for hospitality practitioners and service vendors.

BU’s PhD student Juan Camilo Avendaño Diaz and Dr. Xun He presented their research at the 7th Joint Action Meeting.

conferences

On July 22-26, Dr. Xun He and Juan Camilo Avendaño Diaz (PhD student) attended the 7th bi-annual Joint Action Meeting (JAM), held at Queen Mary University of London. This meeting brought together researchers from many different fields (psychologists, philosophers, physicists, musicians, engineers and neuroscientists, just to name a few), interested in studying people’s ability to act together (they had a full day covering human-robot interaction as well!).

Dr. Xun He gave a talk titled “A dual-EEG study of the shared attention effect in dyads: Sensory processing or top-down control?”, examining the information processing in the brain when people co-attend to the same spatial locations. Juan Camilo presented the poster “Visual attention in dyads: The role of group membership”, suggesting that co-attending with members of the same vs. different social group could have distinct effects on visual attention.

Attending JAM 2017 was a great opportunity to meet some key figures in the field, and to hear and discuss about the research that is been performed worldwide, including the research carried out at BU.

If you would like to learn more about our research, please do not hesitate to contact me at javendanodiaz@bournemouth.ac.uk