Tagged / service

Professor Dimitrios Buhalis has recently published a new service robots research paper based on a global survey in the hospitality industry

Professor Dimitrios Buhalis has recently published a new service robots research paper based on a global survey in the hospitality industry

Pizam, A., Ozturk, A.B., Hacikara, A., Zhang, T., Balderas-Cejudo, A., Buhalis, D., Fuchs, G., Hara, T., Vieira de Souza Meira, J., García Revilla, R., Sethi, D., Shen, Y. and State, O. (2024),

The role of perceived risk and information security on customers’ acceptance of service robots in the hotel industry, International Journal of Hospitality Management, Vol.117, 103641 https://doi.org/10.1016/j.ijhm.2023.103641


•Perceived risk negatively and information security positively impacted intention to use service ts.

•Self-efficacy negatively influenced perceived risk, and positively influenced perceived information security.

•Innovativeness and facilitating conditions were positively associated with information security.


ABSTRACT This study proposed and tested a theoretical framework that investigated the influences of perceived risk and information security on hotel customers’ intention to use service ts. In addition, the impacts of self-efficacy, innovativeness, and facilitating conditions on perceived risk and information security were examined. Structural equation modeling (SEM) was used to test the proposed model by utilizing data collected from eleven countries including the United States, United Kingdom, Turkey, Spain, Romania, Japan, Israel, India, Greece, Canada, and Brazil. The study results demonstrated that perceived risk had a negative impact on customers’ intention to use services ts while information security had a positive impact. In addition, the study results indicated that self-efficacy negatively influenced perceived risk, and positively influenced perceived information security; and innovativeness and facilitating conditions positively influenced information security. The study findings offer several important contributions to the hospitality tics technology adoption literature and present valuable implications for hospitality practitioners and service vendors.

Congratulations on academic paper by BU PhD student Orlanda Harvey

Congratulations to Orlanda Harvey, PhD student in the Faculty of Health & Social Sciences on her PhD publication “Support for people who use Anabolic Androgenic Steroids: A Systematic Scoping Review into what they want and what they access” in the Open Access journal BMC Public Health [1].  Since there is a paucity of research on support for people using Anabolic Androgenic Steroids (AAS), this article searched and synthesised the available evidence in this field. Gaining an understanding of the support both accessed and wanted by recreational AAS users will be of use to professionals who provide services to intravenous substance users and also to those working in the fields of public health and social care, with the aim to increase engagement of those using AAS.

This systematic scoping review identified 23 papers and one report for review, which indicated that AAS users access a range of sources of information on: how to inject, substance effectiveness, dosages and side effects, suggesting this is the type of information users want. AAS users sought support from a range of sources including medical professionals, needle and syringe programmes, friends, dealers, and via the internet, suggesting that, different sources were used dependent on the information or support sought.

The authors argue that AAS users tended to prefer peer advice and support over that of professionals , and access information online/specialist fora, reflecting the stigma that is experienced by AAS  users. These tendencies can act as barriers to accessing services provided by professionals.  The paper concludes that support needs to be specific and targeted towards AAS users. Sensitivity to their perceptions of their drug-use and the associated stigma of being classified in the same sub-set as other illicit drug users is relevant to facilitating successful engagement.



  1. Harvey, O., Keen, S., Parrish, M., van Teijlingen, E. (2019) Support for people who use Anabolic Androgenic Steroids: A Systematic Literature Review into what they want and what they access. BMS Public Health 19: 1024      https://rdcu.be/bMFon



Innovate UK – Current funding opportunites to develop innovative products or services


InnovateUK_LogoA_Interim_RGBx320govuk[1]Open funding competition

Innovate UK is investing up to £15 million in innovative R&D projects, in an open competition targeted at a whole range of technology, engineering and industrial areas. Are you working with a UK company that may be interested ? (This competition is open to all UK companies.)

For more information click here.

Manufacturing and materials

Innovate UK is to invest up to £15 million in innovation projects in manufacturing and/or materials. These projects will focus on identified technical or commercial challenges. Funding for projects will be for  projects that aim to lead to increased UK SME productivity, competitiveness and growth.

Click here to find out more.

Women in Innovation: infocus award

Innovate UK has up to £200,000 and a package of tailored support to award to businesswomen who have exciting ideas and the potential to become leaders in innovation and deliver economic growth.

To find ouut more and apply click here.

Connected digital additive manufacturing

Apply for a share of £4.5 million for innovation projects that develop smarter, better connected 3D printing solutions. Projects must show a significant innovation step in both additive manufacturing and connected digital manufacturing.

Click here to find out more.

Agri-food innovation in Turkey

Innovate UK is to invest up to £1.5 million for UK participants developing innovative solutions to challenges within the agri-food sector in Turkey. We are running this competition in partnership with the Newton-Kâtip Çelebi Fund.

Find out more and apply.

Energy Catalyst round 4

Technology innovation is needed to solve the global energy sector ‘trilemma’ of: low carbon, security of supply and affordability.  Innovate UK are  looking for innovative solutions in any technology or sector area. For round 4, applications must also be relevant to the needs of developing countries.

Click here to find out more.

If you are interested in submitting to any of the above calls you must contact your  RKEO Funding Development Officer with adequate notice before the deadline.

For more funding opportunities that are most relevant to you, you can set up your own personalised alerts on Research Professional. If you need help setting these up, just ask your School’s/Faculty’s Funding Development Officer in  RKEO or view the recent blog post here.

If thinking of applying, why not add notification of your interest on Research Professional’s record of the bid so that BU colleagues can see your intention to bid and contact you to collaborate.