Congratulations to MSc student, Alice Edwards, who has published her research in CLM Magazine, the highly respected and number one publication for claims and litigation managers in the USA. Entitled Creating Opportunity from Catastrophe, the article provides recommendations on how to manage complex property insurance claims (such as huge hurricane losses) by applying project management principles to improve their success. The article, based on Alice’s research with industry practitioners, is particularly timely as the US heads into what is predicted to be a particularly active hurricane season with the added complications of COVID-19.
Research underpinning this article was conducted as part of a BU Masters degree that required a large piece of original research to be successfully completed and the results disseminated within a particular organization or stakeholder group. The course was developed between the Chartered Institute of Loss Adjusting (CILA) and the Business School by Associate Professor, Julie Robson.