Tagged / Retail industry

Trust Repair in Service Sector (QR Funding Winner)

Awarded & submitted bids, BRIAN

Congratulations to academics from the Faculty of Management Dr Julie Robson, Prof. Juliet Memery, Dr Caroline Jackson, Dr Jason Sir, Dr Elvira Bolat and Samreen Ashraf for securing QR funding for their research into trust repair in the service sector.

Following a series of recent scandals and misdeeds there has been widespread erosion of trust in individual and indeed whole business sectors. This project examines trust repair in three very different high profile contexts: mis-selling in financial services (e.g. PPI); HR issues in the retail sector (Sports Direct) and safety issues within the leisure sector (Alton Towers).

With trust damage to firms occurring on an almost weekly basis, this research is not only topical but also responds to a very real business need in terms of providing firms with a framework to help them repair trust with their consumers.
This project kicked off this month. The research will be concluded by July 2017 with a dissemination event for academics and practitioners planned soon after.

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BU establishes Food & Drink Research Group

Delicious links

Early September saw the official launch of the recently formed Food & Drink Research Group (at Bournemouth University).  This cross-university research group has current membership from all schools, while formally residing under the ‘Leisure, Recreation & Tourism’ theme (See: http://blogs.bournemouth.ac.uk/research/files/2012/10/BU-Research-Themes-information-060913.pdf).  The Food & Drink Research Group focuses on a wide-range of food and drink issues ranging from consumers’ food choices to local food and drink production and distribution to healthy eating, to name.  Group members have also studied the different meanings people attach to food and eating, for example among students in Dorset and pregnant women in Nepal.

Academics associated with the Food & Drink Research Group are involved with studies focusing on consumers, the hospitality industry, food producers, wholesalers, distributors and the retailing industry. In addition, members have researched food labelling, aspects of nutrition, health promotion and education. The research group aims to act as a hub to all food and drink research activity across the University. In the spirit of Fusion, the group is focusing on student consultancy projects, PhD research, and engagement with industry.

The next meeting of the Food & Drink Research group is scheduled for November 6th at 10.30 in The Retreat at Talbot Campus.

Anybody member of staff interested in joining the group should contact Rhyannan Hurst (email: rhurst@bournemouth.ac.uk ).