Dr Julie Robson (Faculty of Management) has published a new article in The Conversation questioning whether banks can ever repair the trust that has been damaged following the PPI (payment protection insurance) scandal.
The article draws on two bodies of research. The first is a BU QR funded project on trust repair; and the second, research with co-author Prof Jillian Farquhar (Solent University) on brand spillover.
With the PPI deadline for claims fast approaching on the 29th August 2019, the article acknowledges that banks can soon draw a line under the scandal from a financial perspective but may not be able to restore consumer trust.
A full copy of the article can be found here.
Article published in Physiological Reports
The significance of Rights and Protocols in Disaster Response
Celebrate World Wellbeing Week This June
Official book launch at Bournemouth University
Take a Break: Join the Creative Wellbeing Event
Psychology, Psychiatry and Neuroscience academics – would you like to get more involved in preparing our next REF submission?
Horizon Europe Cluster 3 (Civil Security for Society) 2026 Calls Now Open
MSCA Doctoral Networks 2026 Call Information Webinar
ESRC Festival of Social Science 2026: Application Deadline Extended to Thursday 25 June 2026
Reminder: Register for the ESRC Festival of Social Science 2026 Information Session
ECR Funding Open Call: Research Culture & Community Grant – Apply now
ERC Advanced Grant 2025 Webinar
Update on UKRO services
European research project exploring use of ‘virtual twins’ to better manage metabolic associated fatty liver disease