Tagged / centre of tourism and hospitality research

NEW AI PAPER JUST PUBLISHED Artificial Intelligence and Human Resources Recruitment for Tourism and Hospitality

NEW AI PAPER JUST PUBLISHED
Artificial Intelligence and Human Resources Recruitment

Shi,X., Leung, X/Y., Bai, B., Buhalis, D., 2027 Artificial intelligence–facilitated selection in tourism and hospitality: Justice, inclusion, and gender differences in resume screening and interviews, Tourism Management Volume 118, February 2027, 105478 https://doi.org/10.1016/j.tourman.2026.105478

Abstract
As artificial intelligence (AI) becomes more prevalent in human resource management, its role in tourism and hospitality hiring remains underexplored. This study investigates job applicants’ perceptions of AI in employee selection, focusing on resume screening and interviews. Drawing on fairness heuristic theory and social role theory, we examine how AI affects perceived justice, inclusion, and organizational attractiveness. Four scenario-based experiments and one qualitative study were conducted with job applicants comparing AI-based and human-based selection methods. Results show that human recruiters are generally perceived as more just and inclusive, enhancing organizational attractiveness. However, gender moderates these effects: females favor AI-based resume screening, whereas males are more receptive to AI-based interviews. These findings provide insights for organizations seeking to integrate AI into employee selection while maintaining justice and inclusion. As AI becomes more prevalent in hiring, organizations should prioritize human oversight, ensuring that AI supports rather than replaces human.

Keywords
Artificial intelligence (AI)Employee selectionFairness heuristic theorySocial role theoryGender differencesOrganizational attractiveness

 

 

 

Impact of virtual reality on the well-being and travel experiences of people affected by dementia

BU Challenges, Fusion, Fusion themes, Knowledge Exchange, PG research, REF Subjects, Student Engagement

I am undertaking a research placement as part of my studies on the MSc Foundations of Clinical Psychology. In my role as a research assistant, I have been working on a project that aimed to introduce the idea of travelling using Virtual Reality headsets for people with dementia and their caregivers/ family members. Virtual reality (VR) technology presents a promising means of bridging geographical divides and empowering individuals with dementia to participate in their communities in ways that were not possible prior to diagnosis. Additionally, research has demonstrated the value of virtual reality in helping people with dementia remember their past, revisit their hometown, or most treasured vacation spots. The purpose of this project is to evaluate how virtual reality can support people with dementia with travel and explore the impact on their wellbeing.

This is a collaborative pilot research study involving BU staff from the Ageing and Dementia Research Centre (ADRC) (Dr. Michelle Heward, Dr. Catherine Talbot, Dr. Michele Board, Dr Aisling Flynn, Lyndsey Bradley) and the International Centre for Tourism and Hospitality Research (ICTHR) (Dr. Daisy Fan, Prof. Dimitrios Buhalis) alongside colleagues from PramaLife (Sue Warr and Jo Keats) and is funded with QR funding from the Department of Psychology. We collected data on campus, and I was able to support this and had an opportunity to engage with the participants. The participants were asked to come to 2 sessions. The first session consisted of a session in the Blended Learning Interactive Simulation Suite, also known as the BLISS room. In this room, the participants and their caregivers were given the chance to play interactive VR games of their choice on the walls or visit different parts of the UK, such as London and Oxford. The second session consisted of using the VR headsets, where the participants were able to use the headsets themselves, which allows them to virtually experience other parts of the world, by looking around and having access to a 360 view, of a location of their choosing, whether that be somewhere they had never been to or reminisce about places they have been.

Given this immense opportunity to relive and reminisce about their previous experiences around the world, and their respective homes, the reception was overall a positive one. The participants left feeling positive about having virtually visited places from their past and having engaged with places they have never been to or would like to go to in the future. They provided some useful insights and feedback to inform future research in this area. We now move towards analysing and publishing the data.

Roshin Sibu

For more information about this project please email Michelle mheward@bournemouth.ac.uk