Tagged / Hospitality

Professor Dimitrios Buhalis has recently published a new service robots research paper based on a global survey in the hospitality industry

BU Challenges

Professor Dimitrios Buhalis has recently published a new service robots research paper based on a global survey in the hospitality industry

Pizam, A., Ozturk, A.B., Hacikara, A., Zhang, T., Balderas-Cejudo, A., Buhalis, D., Fuchs, G., Hara, T., Vieira de Souza Meira, J., García Revilla, R., Sethi, D., Shen, Y. and State, O. (2024),

The role of perceived risk and information security on customers’ acceptance of service robots in the hotel industry, International Journal of Hospitality Management, Vol.117, 103641 https://doi.org/10.1016/j.ijhm.2023.103641

Highlights

•Perceived risk negatively and information security positively impacted intention to use service ts.

•Self-efficacy negatively influenced perceived risk, and positively influenced perceived information security.

•Innovativeness and facilitating conditions were positively associated with information security.

 

ABSTRACT This study proposed and tested a theoretical framework that investigated the influences of perceived risk and information security on hotel customers’ intention to use service ts. In addition, the impacts of self-efficacy, innovativeness, and facilitating conditions on perceived risk and information security were examined. Structural equation modeling (SEM) was used to test the proposed model by utilizing data collected from eleven countries including the United States, United Kingdom, Turkey, Spain, Romania, Japan, Israel, India, Greece, Canada, and Brazil. The study results demonstrated that perceived risk had a negative impact on customers’ intention to use services ts while information security had a positive impact. In addition, the study results indicated that self-efficacy negatively influenced perceived risk, and positively influenced perceived information security; and innovativeness and facilitating conditions positively influenced information security. The study findings offer several important contributions to the hospitality tics technology adoption literature and present valuable implications for hospitality practitioners and service vendors.

Professor Dimitrios Buhalis recognised as Highly Cited Researcher by Clarivate for the third year

Publishing

Congratulations to Professor Dimitrios Buhalis, who has been recognised by Clarivate™ as one of the world’s most influential researchers who have been most frequently cited by their peers over the last decade.

Dimitrios Buhalis

Clarivate provides information, data and insights to universities, nonprofits, funding organisations, publishers, corporations, government organisations and law firms across the world to help accelerate and advance innovation.

Fewer than 0.1% (1 in 1,000) of the world’s population of scientists and social scientists received the Highly Cited Researchers™ distinction in 2022.

Highly Cited Researchers have demonstrated significant and broad influence reflected in their publication of multiple highly cited papers over the last decade. These highly cited papers rank in the top 1% by citations for a field in the Web of Science™.

Professor Buhalis has been named as a Highly Cited Researcher in the field of Social Science for the past three years.

He said: “It is extremely rewarding to know that the research I’ve been doing in the last 30 years has been useful to many other researchers to build their research and develop this concept. It is also very rewarding to know that the research has an impact on society, bringing value to different stakeholders and communities around the world.

“Of course, the research has been happening with many collaborators, including students and researchers and colleagues from all over the world, and most have been co-authored with several of my 200 collaborators.”

Professor Buhalis is a strategic management and marketing expert with specialisms around information communication technology applications in the tourism, travel, hospitality and leisure industries.

“All my research is about relevance and impact on business practice and global policy and it is cutting edge,” he said.

‘It is forecasting the future and identifies enabling technologies that bring value to different stakeholders and, by doing so, designing a better future.”

He added: “Being able to forecast the future and identifying technologies that can support progress is a critical element of the research, and that is why it is published early, before other researchers engage in inquiry, and that’s why it’s widely cited.”

“My advice would be to follow your heart, make relevant and useful cutting edge research that contributes to society globally, and citation will follow.”

New publication about Dining alone: improving the experience of solo restaurant goers

Next time when you dine alone, perhaps on a business trip, remember this new publication.

Brown, L., Buhalis, D. and Beer, S. (2020), “Dining alone: improving the experience of solo restaurant goers“, International Journal of Contemporary Hospitality Management, Vol. 32 No. 3, pp. 1347-1365. https://doi.org/10.1108/IJCHM-06-2019-0584

Purpose-Solo travel for leisure and business is increasing. It is therefore timely to conduct research into the experiences of solo tourists. This paper aims to explore one aspect of the solo tourist experience that can be challenging, that of dining alone. This topic has received little attention in the tourism or hospitality literature. Design/methodology/approach-A qualitative approach was adopted and narrative inquiry was selected as the optimum route to obtain detailed and rich accounts of the experiences of solo diners. In-depth interviews of 27 solo tourists were conducted with varying socio-demographic characteristics.

Findings-This study shows that though travelling alone is prized by participants, dining alone, especially in the evening, is often discomfiting. Discomfort is caused by the perceived negative judgement of others and is mitigated by the use of various props such as books and mobile phones. A research agenda is put forward on the aspects of the solo tourist/diner experience.

Practical implications-The paper concludes by asking what can be done to ameliorate the solo dining experience and provides some recommendations to hospitality operators to support this market and improve competitiveness and profitability. The paper shows that inclusive environments can attract multiple market segments and agile restaurants can develop both solo and plural dining experiences.

Originality/value-This paper addresses a topic that has received limited scholarly attention as well as industry engagement despite the growth in solo travel.

International Centre for Tourism and Hospitality Research

ICTHR has recently been re-approved for another three years. If your research is in (or partly overlapping with) tourism or hospitality or related subjects such as events and leisure, join with other researchers in this centre.

What does membership involve?

  • addition of your details to the ICTHR website,
  • addition to the ICTHR email list, giving you news and updates from the centre, for example on meetings, seminars and workshops.

What does it give you?

  • collaboration across BU with other tourism and hospitality researchers,
  • workshops and seminars relevant to your research,
  • use of the centre membership, e.g. on grant applications as appropriate.

Simply email Adam Blake to be included.

Bournemouth University Professional development courses for tourism and hospitality 18 March – 22 March  2019

Business Engagement, conferences

Bournemouth University Professional development courses for tourism & hospitality 18 March – 22 March  2019

Department of Tourism and Hospitality Bournemouth University

Information  https://www.bournemouth.ac.uk/about/our-faculties/faculty-management/our-departments/department-tourism-hospitality/professional-development-courses

Booking https://www.eventbrite.co.uk/e/professional-development-courses-for-tourism-hospitality-professionals-tickets-51803261951?_eboga=1715778101.1516471310

Professional development courses for tourism & hospitality professionals

Our series of half-day courses will be delivered through interactive workshops and networking with leading academics and students. They will support managers, supervisors and their teams in their operational and strategic thinking. Our half-day courses will focus on the following areas:

  • The power of technology Professor Dimitrios Buhalis
  • Digital marketing and social media Dr Elvira Bolat
  • Managing tourism destinations, economic impacts and development Professor Adam Blake
  • Heritage interpretation at visitor attractions Dr Duncan Light
  • The greener conference Dr Julie Whitfield
  • Managing self and others Dr Lia Marinakou
  • Looking after your workforce Professor Adele Ladkin
  • Managing a multicultural workforce Dr Charalampos (Babis) Giousmpasoglou
  • Upcoming Asian and Chinese Markets – Attracting new customers Dr Philipp Wassler and Dr Daisy Fan
  • Managing hospitality food waste Dr Viachaslau Filimonau

View the full schedule of short courses and click below for more detail about each course.
Information  https://www.bournemouth.ac.uk/about/our-faculties/faculty-management/our-departments/department-tourism-hospitality/professional-development-courses

Booking https://www.eventbrite.co.uk/e/professional-development-courses-for-tourism-hospitality-professionals-tickets-51803261951?_eboga=1715778101.1516471310

Please feel free to forward this email to interested parties.

Our Professional development courses for tourism & hospitality professionals are primarily for our partners and help us to develop the competitiveness of the tourism and hospitality industries of the future.  Join us to learn how you can develop your potential and competitiveness through managing your staff, developing your product and service, understanding your customers and using digital marketing. You will also have access to our resources and networks to develop your competitiveness. The courses are delivered through interactive workshops and networking with leading academics and students and will support managers to develop contemporary knowledge of critical business aspects that influence their profitability and performance. We pride ourselves on the cutting edge knowledge and professional excellence we cultivate. The combination of staff expertise and enthusiasm, knowledge excellence and co-creation with industry, generate innovation and best professional practice. We have developed a suite of professional development courses for the tourism and hospitality industry to support managers in their operational and strategic thinking. They will bring you the tools and techniques to help grow your business.

ABOUT BOURNEMOUTH UNIVERSITY DEPARTMENT TOURISM AND HOSPITALITY

The Department of Tourism and Hospitality, Faculty of Management, Bournemouth University is a top university in the world for the study of tourism and hospitality, ranked 8th in the world for hospitality and leisure management according to the QS University Rankings 2018 and 12th in the world for hospitality and tourism management according to the Shanghai Rankings of Academic Subjects 2018 and 3rd in the UK for hospitality, event management and tourism in the Guardian League Table 2019. We are recognised globally as a leading contributor to knowledge creation and dissemination in tourism and hospitality. A team of 29 academic staff and over 1,000 undergraduate, postgraduate and doctoral students make us one of the biggest and most prolific departments in the world. The combination of staff expertise and enthusiasm, knowledge excellence and cocreation with industry, generate innovation and best professional practice. Our approach is about creating value with everyone we work with, locally and globally, and to share the benefits with society.

Look forward to welcome you to our Professional Development courses.

Professor Dimitrios Buhalis
Head of Department Tourism and Hospitality
Bournemouth University

Faculty of Management: PhD students of the year 2016

PG research, student research

Great news; two PhD students from the Faculty of Management, Department of Tourism and Hospitality have won PhD student of the year 2016.

SPyke

 

Sarah Pyke; Institute of Travel and Tourism (ITT) PhD Student of the Year 2016 was awarded her prize at the House of Commons on July 20, 2016. Her research ‘A Systems Theory Approach to the Well-being Effects of Tourism’ was supported by the National Coastal Tourism Academy (NCTA) and was part of the ESRC Destination FeelGood project. It extends the forefront of the tourism discipline and makes a unique contribution to knowledge by using Hagerty’s systems theory approach (a model extracted from the public health sector and for the first time applied in a tourism context) to quantitatively measure the well-being effects of tourism on the individual.

 

sprice

Sarah Price; EUROCHRIE, (the biggest Hospitality Conference in Europe) PhD Student of the Year 2016 was awarded her prize in Budapest, October 2016. Her research ‘Trust in Foodservice’ was supported by the EU project FoodSMART and identified key factors that consumers look for when selecting meals in workplace canteens. The project offered her the opportunity to be part of an International research team and take secondment periods in both France and Austria.

Many congratulations to you both – we are very proud of you

Bournemouth Researcher returns from field work in Brazil

Dr Miguel Moital of the School of Tourism has just returned from Brazil having undertaken the first block of fieldwork for a Santander funded project entitled, 

“The internationalisation of the Brazilian tourism, hospitality and events research: Barriers and opportunities to publishing in international (English language) journals”  

The economic growth of the past 15 years in Brazil has had a profound impact on the country’s tourism industry, further establishing tourism as an important economic activity. While Brazil attracted only just over five million international tourists in 2010, the country has a substantial tourism industry which is driven by a buoyant domestic market. The Tourism Ministry estimates that in 2009 there were 175 million domestic trips. 

As the tourist industry matures, so does the need to develop a more in-depth understanding of the economic, social and environmental dimensions of the tourism phenomenon. There has been substantial growth in terms of education provision, but academic research has remained somewhat parochial, with much being published in the growing number of Brazilian tourism journals and some in foreign journals, whether Portuguese or Spanish language journals (mainly South American, but also Spanish). Very few have been published in English language journals. The end result is that Brazilian research and researchers are little known by the International community. 

Therefore the aim of this research is to examine the barriers and look for opportunities to expand the international audience for research based on the Brazilian tourism, hospitality and events industries and in so doing develop a valuable international partnership.