Julie Robson (Department of Marketing) and John Toth (Department of Leadership, Strategy and Organisation) have recently published a new text on customer service and ethics.
The book focuses on the insurance loss adjuster market and is believed to be the first to provide the reader with an understanding of the importance of good customer service and sound business ethics in a loss adjusting context. Customer service topics include when customer service takes place, its benefits and different forms; how to measure and manage service quality, including response to complaints; and the impact of the Consumer Rights Act 2015 and the FCA’s Treating Customers Fairly. Business ethics topics includes the ethical theories, ethical decision making and ethical dilemmas; in addition, the text explores how ethical organisations are built in a diverse and global environment, including aspects such as corporate governance, corporate social responsibility and whistleblowing.
Loss adjusters investigate large or complicated claims for insurance companies and seek to resolve claims in a fair manner. Both customer service and ethics are recognised as important to this sector and the hallmark of a modern profession
Produced in association with the Chartered Insurance Loss Adjusters (CILA) and published by Witherby Publishing Group the text is recommended to students undertaking CILA professional examinations.

Scopus have enhanced their article-level metrics through the integration of Plum X Metrics and to support this are hosting a webinar titled ‘How PlumX Metrics on Scopus help tell the story of your research’ on 10th August at 5pm.
















On Wednesday 28th June, the Writing Academy will be hosting a Lunchbyte session with 














SPROUT Returns: Designing Sustainability in Research Practice – Wednesday 20 May 12-2pm
Innovative Approaches to Doctoral Supervision: Selected Case Studies
3C Event: Research Culture, Community & Canapés-Tuesday 19 May 1-2pm
New chapters published in maternity book on risk
The British Academy European Research Council Grant Support Sessions
Grant Writing Workshops: Master the Art of the Winning Proposal
Apply now to take part in the 2026 ESRC Festival of Social Science
Reminder: Register for the ESRC Festival of Social Science 2026 Information Session
ECR Funding Open Call: Research Culture & Community Grant – Apply now
ECR Funding Open Call: Research Culture & Community Grant – Application Deadline Friday 12 December
MSCA Postdoctoral Fellowships 2025 Call
ERC Advanced Grant 2025 Webinar
Update on UKRO services
European research project exploring use of ‘virtual twins’ to better manage metabolic associated fatty liver disease